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e-mail policy

I'm glad that this site receives a huge amount of traffic. Throghout the years, it has been linked by thousands of web sites, including Univerisites, print and web magazines, semiconductor manufacturers, resource indexes, books and articles, commercial sites, hobbyst's pages, and many others.

This means also that I get an impressive amount of e-mails. I try to respond to all the e-mails I receive, but I need your help in order to get the job done. Therefore, please observe the following rules while writing to me:


Expect long response times.
Some e-mails can be answered almost immediately, but most require time to document and create a good answer. I can schedule a limited amount of time for doing e-mails, therefore a three-weeks response delay is not an exception.

After six weeks, I drop all pending e-mails
Sometimes I get more e-mails than I able to handle, and the only solution I have found is to delete all pending e-mails. After all, it is reasonable to assume that after six weeks my response is too late and useless.
Therefore, if after six weeks you still don't get an answer, please try writing again (and please, in case you find an answer by yourself before getting a response from me, please let me know).

Avoid attachments, if possible
Many viruses use attachements to spread, and I will not open attachements from people I don't know.
If attachemnts cannot be avoided, alwais describe the attachment contents in e-mail's text. My mailbox has limited size, therefore keep attachments small.

Try don't look like viruses and spam
Always use the subject line and write descriptive subjects in order to make clear that it is not spam!
Subjects like:   "About your web site"    "Hi"    "Question for you", or even worse, e-mails without a subject line will be discarded without opening - they sound like genuine spam.
A good descriptive subject line summarizes the message contents in a few words, e.g. "Overclocking a 12MHz AVR for DVM project".

RIGHT:
 
WRONG, erased without opening:
Subject: PC-therm Javascript Porting (small attachment)   Subject: New code

Message:

Hi Alberto,
I have ported the source code of your PC-therm application to Java. The included file "Javatherm.zip" contains the source code.

--- John ---

 

Message:

See code.zip

A good subject line improves your chance to be anwered first, because I can select the e-mails with a common answer just looking at the subject's list.

Quote your previous e-mails on follow-ups
I receive many questions and I'm unable to remember all of the who, when and what of my previous anvers: please help me remebering the context of what you are talking about.
Sometimes I'm just unable to access your previous e-mails because I use different computers for archives and for doing e-mail. Therefore, I must rely only on the information you supply from time to time in order to retrieve the original context.

Always read the FAQ and the disclaimer before writing
I wish I had one cent for every time I've been asked "Can I use the DS1820 with PC-therm?" or "Can you give me a part number for the parking sonar transducers?".

Never, never send me confidential or corporate information.
Please don't tell me your secrets, including code, ideas for patents or new products, and e-mail addresses not released to the public.
By default, I assume that all of the information I receive on my public e-mail account is public, and therefore I can include it on future articles or publications, with no other obligation than just crediting you as the source.

Thank you for your attention. Here is my e-mail address:

 

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